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Lee-Chin pleased with NCB's 'world-class' standard

BY ALICIA SUTHERLAND
Observer staff reporter
sutherlanda@jamaicaobserver.com

Tuesday, March 06, 2018

National Commercial Bank (NCB) Chairman, Michael Lee-Chin, said that the reconfigured format of the financial institution currently being rolled out across the island exemplifies a firstworld standard of doing business in towns like Mandeville and Jamaica in general.

NCB and its affiliate Advantage General Insurance Company (AGIC) is now under one roof at Perth Road in Mandeville and boast not only changes in infrastructure but an expansion of the financial offering and improvements in customer service including parking.

“Not only is it a reconfiguration of a space. To have a world-class facility like this in Mandeville is also setting a standard. We are rolling this format out across the island,” Lee-Chin told the Jamaica Observer, following the ribbon-cutting for the new look branch Friday evening.

He said customers using the services can now have the feeling that they are doing business in places such as New York or London.

Organisers of the function said that NCB has a history of more than one hundred years in Mandeville as it started under the Barclay's DCO brand.

Senior General Manager of the Retail Banking Division, Brian Boothe, said that the group is constantly looking for new ways to enhance the customer experience as trends across the globe are changing daily.

“NCB in Mandeville is now able to truly declare itself a financial mall offering retail banking, life insurance, general insurance, card and point of sale services and motor vehicle insurance,” said Chief Operating Officer Septimus Blake.

He added: “Our decision to expand our offering under one roof serves as only a small part of the big picture we have sketched for ourselves in line with our 2020 Strategy — NCB 2.0 Faster, Simplier, Stronger — Raising the BAR. In keeping with this, we have embarked on a three-fold trajectory to firstly: Build a world-class digital experience by developing distinctive digital capabilities; secondly: Accelerating our regional penetration by expansion in priority markets and thirdly, we aim to: Reinvent our core business. Today's event is the third prong of our strategy demonstrated.”

Blake said it has been more than two months since NCB Mandeville was upgraded.

The grand opening of the Mandeville branch was of sentimental significance to Lee-Chin.

He related to the Jamaica Observer that working as a lab technician at bauxite company Alpart in 1970 and nurturing dreams of being an entrepreneur, he took the bus with other employees, in close proximity to where NCB is now located.

“It has always been a dream of mine to be an entrepreneur. To see a branch of this eminence, beauty, practicality (in Mandeville) directed and designed to meet customers' needs, it is humbling,” he said.