Western News

Treat tourists as clients, urges MBCCI chief

Thursday, December 13, 2018

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MONTEGO BAY, St James— President of the Montego Bay Chamber of Commerce and Industry Winston Lawson is entreating stakeholders in the hospitality sector across the resort city of Montego Bay to give priority treatment to visitors vacationing in the city, as they are valued business clients.

Montego Bay is regarded as the tourism resort capital of the Caribbean. The city is responsible for hosting the lion's share of the record 4.3 million visitors which arrived last year, and provided a revenue flow of approximately US$3 billion into the economy.

The record 4.3 million tourists represented a 21.1 per cent increase over arrivals in 2016.

“And so we as a Chamber encourage not just the hoteliers, and the attractions and businesses which directly serve the tourists, but encourage all of us as stakeholders in this city. When we see them in the streets, many of them walking around daily, be kind to them. Help them where necessary. Look out for them. Show them why we are the Home of Hospitality and we all know that in business, client is number one,” Lawson charged.

He was speaking at the Advantage General Insurance Company (AGIC) branch opening at Fairview in Montego Bay, recently.

Lawson pointed out that with the launch of the Chamber's member to member discount/benefit programme last week, “the Chamber in its own right has demonstrated its commitment to customer centricity”.

“In our context, we refer to it as member centricity. Member centricity is in fact one of three umbrella strategic imperatives of the current administration of the Chamber. Only Tuesday (last week) we had another manifestation of that with our formal launch of a member to member discount/benefit programme. It's a deliverable of the Chamber with the objective of providing directly for its members, being whom we serve.

That discount programme encourages our members to look to each other for business products and services first, that is before looking elsewhere,” he commented.

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