Faulty Flow Wi-Fi service

Faulty Flow Wi-Fi service

Sunday, February 23, 2020

Print this page Email A Friend!


Dear Claudienne
I am trying to get information on why the technical team at Flow, in less than 24 hours, cancelled two visits that their technicians should have made to our premises to check a faulty Wi-Fi box that has made it impossible for us to connect to the Internet since January 29, 2020.

I also made an error in paying my November 2019 landline Flow bill and paid it to an incorrect account number. When I called customer service and spoke to an agent they said it would take 30 days, but to date the matter has not been resolved.

I would appreciate your help in sorting out these two matters.

KJ

Dear KJ

In regard to your queries to Tell Claudienne, Flow has responded as follows: “Thank you for bringing the matter below to our attention.

We regret the inconvenience caused to our valued customers.

Our technical team conducted an investigation following the complaints and we have since resolved the matters as follows:

A member of our team spoke to DC on February 13, 2020 who confirmed that the affected service was restored.

The relevant rebate was also applied to the account. Complaint 2 The payment in question was located and transferred to the correct account.

The customer also provided a new email address to which monthly bills for the account will be sent.

We also encourage our customers to continue engaging us using in any of the following options: Customer Service by telephone at : 100 or 1-800-804-2994 E-mail: customerfirst@cwc. com Facebook:https://www. facebook.com/FlowJamaica

Have a problem with a store, utility, a company? Telephone 876-936-9436 or cell 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver. com. Please include a contact phone number.


Now you can read the Jamaica Observer ePaper anytime, anywhere. The Jamaica Observer ePaper is available to you at home or at work, and is the same edition as the printed copy available at http://bit.ly/epaper-login


ADVERTISEMENT




POST A COMMENT

HOUSE RULES

1. We welcome reader comments on the top stories of the day. Some comments may be republished on the website or in the newspaper � email addresses will not be published.

2. Please understand that comments are moderated and it is not always possible to publish all that have been submitted. We will, however, try to publish comments that are representative of all received.

3. We ask that comments are civil and free of libellous or hateful material. Also please stick to the topic under discussion.

4. Please do not write in block capitals since this makes your comment hard to read.

5. Please don't use the comments to advertise. However, our advertising department can be more than accommodating if emailed: advertising@jamaicaobserver.com.

6. If readers wish to report offensive comments, suggest a correction or share a story then please email: community@jamaicaobserver.com.

7. Lastly, read our Terms and Conditions and Privacy Policy



comments powered by Disqus
ADVERTISEMENT

Poll

ADVERTISEMENT
ADVERTISEMENT

Today's Cartoon

Click image to view full size editorial cartoon
ADVERTISEMENT