Child maintenance slow in coming

Sunday, March 11, 2018

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Dear Claudienne

I am a single mother and at the time of writing to you (December 21, 2017) I have been trying to get some assistance from the Family Court in Kingston for two weeks less a year.

On November 11, 2016, the father of my child appeared before the court, and was ordered by the judge to make a payment of $5,000 every Friday starting that day (11/11/2016) for child maintenance.

However, he has not made any payment. I was told that six weeks after the first payment should have been made I could have applied to the Family Court for a warrant.

I applied for the warrant and since the first working Monday in January 2017 I have visited the Family Court several times to try to proceed with the warrant.

Each time I visit the Family Court I have been told to go back as the file cannot be found.

For weeks, months and almost one year now, I have been given empty promises at the court.

Each time I went to the Family Court they made a note of my cellphone number and promised to call me. However, I have never received a call from them.

On one occasion I spoke to the administrative supervisor and she asked to give her two more weeks to try to locate the file, but nothing has happened. She has not phoned me, and that was seven weeks ago.

I am now very frustrated and depressed and would appreciate your help.


Dear SW

On December 27 2017, we forwarded your e-mail to the administration of the Family Court and requested them to investigate your complaint. On December 28 we received the following e-mail from the Family Court:

“Your message has just been received. Unfortunately it was delivered to the junk mailbox.

“While awaiting the e-mail I conducted some research into the matter outlined. It was confirmed to me by court office staff that this matter is being addressed at the highest level and that the judge has given directives to bring about a resolution. The section of the court responsible is currently following through on the given directives and will make contact with the applicant.

Thank you for your query.”

When you told Tell Claudienne on January 10, 2018 that you had still not been contacted by the Family Court we communicated with the Court Management Services and forwarded your e-mail to them. On January 15, 2018 you informed us that the Family Court had phoned and asked you to take receipts for school fees and medical expenses to them. You said you were also told that they were trying to set a date for a court hearing.

On February 28 the Director, Client Services, Communications and Information Court Management Services sent us an e-mail that stated:

“I write in response to the query submitted on behalf of SV. The court made contact with the complainant, and the warrant was prepared and given to her. The matter will now proceed before the court.

“The court recognises that this was an unfortunate occurrence for SV. We are looking at measures to strengthen operational processes in our courts to give better service to our citizens.Thank you for bringing this matter to our attention.”

Please let us know the outcome of the matter when the court proceedings take place.

We wish you all the best.

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