Business

DISRUPTED FLOW SERVICE DRIVES CUSTOMER TO TWITTER

Sunday, November 10, 2019

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I am a very frustrated FLOW customer because I reported a busted line which resulted in the disruption of my telephone and internet service. I went through the FLOW 888 customer line and I was given the following report number: 04454829.

I have called every week since then and I am just led into an endless rabbit hole, where I am transferred to several different people who eventually give me the same generic response. “There are damaged cables and we cannot say when or how long the repair will take.”

I have called calmly, I have shouted at people, I have asked to speak to a supervisor or manager but of course no one is ever available.

I have been asked for my number several times and was told I would receive a callback with an update; to date I have not receive a phone call.

I was told that the report was escalated and then I was told it was not.

I am not a social media person but due to my situation I created a Twitter account and have sent several messages on FLOW's Twitter page.

I received this Twitter message response from FLOW “Hi! There are damaged cables in your area, causing no service . Our team is looking into the issue.”

I am kindly asking for your assistance with getting this matter resolved.

DR

Dear DR

On communicating with FLOW about your problem Tell Claudienne has received the following response:

“Thank you for bringing the matter below to our attention. We note that service was restored to the customer and the relevant rebate applied.

“Thanks again for providing us with an opportunity to address this concern and we wish to thank DR for her continued patronage.”

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876-936-9436 or cell 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42

1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.


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