Business

Medical report needed from UHWI for insurance claim

Tell Claudienne

with Claudienne Edwards

Sunday, October 20, 2019

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Dear Claudienne,

On March 22, 2018, my son along with four other students were involved in a motor vehicle accident on the Palisadoes roadway.

He was rushed to the University Hospital of the West Indies (UHWI) and admitted on March 23, 2018.

He spent one week in intensive care and four weeks on the ward.

The accident is the subject of an insurance claim and the medical report is needed.

The request and payment were made there on November 15, 2018 but to date (August 12, 2019) I have not received the report despite numerous calls to several departments of the hospital.

I have even called the CEO's office.

I would appreciate your assistance in getting the report.

HM

Dear HM

On the same day (August 21, 2019) that Tell Claudienne made the office of the CEO aware of your concerns, the senior legal officer of the UHWI contacted the column.

He said that he had spoken to you and would try to have the report expedited.

He said that there was usually a waiting period for patient reports, as the doctors at the hospital were overwhelmed with patient care.

We note that you have been in communication with the legal officer's secretary and were told that the report would be ready by Thursday October 3, 2019. However, when you called that day you said you were told that the doctor who was writing the report had gone on vacation before completing it.

On October 9, 2019 Tell Claudienne sent an e-mail to the UHWI's legal officer and we note that a bearer from your lawyer's office collected the report from the hospital on Monday October 14, 2019.

We wish you all the best.

NCB TRANSFER

Dear Claudienne

I am seeking your assistance in regards to a bank transfer I did on the National Commercial Bank (NCB) Online platform on the 29th of July 2019 in the amount of $29,500.

The funds were a deduction from my NCB account and were to be sent to First Global Bank, Manor Park, where I also have an account.

I have called NCB numerous times trying to resolve the issue but to no avail.

They keep saying that someone will call me back with an update in 24 hours as to where the funds went, but I have yet to receive a call-back.

I would appreciate your assistance in resolving this issue.

JW

Dear JW

Tell Claudienne has been in communication with NCB and note that there has been an amicable resolution to the issue.

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 936-9436 or cell 876-484-1349; or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail:edwardsc@jamaicaobserver.com. Please include a contact phone number.


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