NCB prepares to open new MoBay centre

Sunday, November 05, 2017

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National Commercial Bank's (NCB's) Financial Group will next Monday open its multifaceted banking and financial services centre in Fairview, Montego Bay.

According to President and Group CEO, NCB Financial Group Patrick Hylton, the new centre will further NCB's plan of a more innovative and customer-focused banking experience, allowing the bank to respond more effectively to changing market conditions and to the needs of its customers.

A year after pumping $1 billion into the Constant Spring Road Financial Services Centre, NCB acquired 20,400 square feet of land to construct the centre in Montego Bay.

NCB in a press release noted that the location is better suited for ease of access and transactions in a central area, making banking seamless not just for customers but also for employees.

Accordingly, the bank foresees more efficient operations, a growing customer network, greater customer loyalty and satisfaction with attendant benefits over time.

The ultra-modern facility will be home to a one-stop financial services centre, offering a suite of financial products and services. The new facility replaces NCB's Bay West operations, but the bank will continue to offer ABM and Intelligent ABM services at Bay West.

An upgrade from the previous Bay West location, NCB Banking and Financial Services Centre, Fairview features a spacious open-concept layout, convenient parking facilities, private and corporate banking, a 24-hour Bank on the Go self-service area, and a drive-thru ABM. The location will also offer wealth management and insurance services from NCB Capital Markets and NCB Insurance Company, respectively.

The bank said that for several years, insufficient parking and a growing non-regulated commerce culture in the downtown area made accessing the NCB branches an unpleasant experience for many customers as they grappled with congestion and the bustle within the capital city. This less-than-ideal situation consequently hampered the level of service NCB aimed to deliver, as well as customer satisfaction.

“Based on the increasing demand from our valued customers and our own business insights, we saw it fit to consider creating a one-stop shop providing varying financial services to meet the needs of our customers. Fairview is the ideal location for a world-class financial services centre affording much benefit and comfort to our customers. It is with this in mind that our team at NCB began conceptualising and designing the centre to appeal to our discerning customer base,” said Brian Boothe, acting senior General manager, retail banking division.




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