Business

Tulloch heads to CEO role in Antigua

Sunday, January 21, 2018

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Current Director of Operations Dwayne Tulloch has been appointed the new chief executive officer for Digicel's Antigua and Barbuda operations.

The new role which takes effect immediately will include Tulloch delivering operational excellence across all channels while adopting a digital-first approach.

He will also have oversight of Digicel's Montserrat operations, where he will focus on helping to grow Digicel's GSM and Home Entertainment operations.

A Jamaican by birth, Tulloch brings over 12 years' telecommunications experience to this role. He joined Digicel Jamaica as Service Delivery Manager in 2012, and one year later, he was promoted to Customer Care Director – a testament to his drive to succeed and his get-it-done-right approach. During his four-year tenure as Customer Care Director, he transformed the way Digicel interacted with its customers by formalising customer engagement via social media platforms and with the introduction of Live Web Chat.

In his most recent role as director of operations for Digicel Jamaica, where he had responsibility for managing the Customer Care Project Management Office across both mobile and home entertainment units, Tulloch successfully led and executed the implementation of Local Number Portability in Jamaica as well as the establishment of the Jamaica Customer Care unit, which now serves fourteen English-speaking markets.

Prior to joining Digicel, Tulloch was responsible for strategic business management at Xerox, where he managed the customer care operations for international companies such as US Cellular and Orange.

Taking over from Janice Sutherland who leaves the business to pursue personal ventures, Tulloch, in a press release from the company said, “We want our customers across Antigua and Barbuda and Montserrat to know that Digicel is invested in delivering the best communications and entertainment experience to them.

“We are committed to listening to our customers and designing products and services that, even more than before, place them at the forefront of our operations. Ultimately, our aim is to ensure that customers are fully satisfied with choosing Digicel as their provider of choice for mobile, home entertainment or ICT services,” he added.

In congratulating Dwayne on his appointment, Vanessa Slowey, CEO for Digicel Caribbean and Central America, said: “I am very proud of Dwayne's growth in Digicel to date. As one of the youngest in our senior management team, Dwayne has shown over and over again that he is also one of our brightest minds who is constantly bringing a fresh perspective to the business. I am confident that he will take our operations in Antigua and Barbuda and in Montserrat to the next level in delivering superior experiences to all our customers. I also want to use this opportunity to thank Janice Sutherland for her leadership to the team over the years and wish her all the very best in her endeavours.”

The company noted that throughout his tenure at Digicel Jamaica, Tulloch led his teams to copping eleven Jamaican national customer service awards, including the coveted PSOJ/JACSA Service Excellence Award (large business category) in 2015, as well as a personal award for the 'Project of the Year' from the Project Management Institute of Jamaica for his role as the lead in the implementation of Jamaica's LTE roll-out.

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