Managing Director for Knutsford Express Oliver Townsend (back row, second right) and Dr Ben Henry, Managing Director of Customer Service Academy of Jamaica (back row, second left) pose with employees of Knutsford Express who recently participated in the Quality Advantage Programme under the training and guidance of Dr Henry. The participants were presented with certificates at a brief ceremony held the Knutsford Express headquarters in Ironshore, last Thursday. According to Human Resource/ Training Manager at Knutsford Express Dawn Lemonius the programme has assisted employees in providing excellent service delivery to courier customers and passengers.