Dear Claudienne

I am writing to express my displeasure with Tropicair Limited concerning some windows that they promised to rectify at the end of August but have not done so.

On August 29, 2014 Tropicair delivered some custom-built windows to my house. The following week the windows were installed by my personal contractor.

After the windows were installed, I noticed that some of them could not close properly. After making repeated calls to the company they sent their installation co-ordinator in early September to inspect the windows.

The installation coordinator said that the windows had been installed correctly. However a “factory fault” (his words) necessitated adjustment by Tropicair themselves, he said. He said that he would bring a team to rectify the problem.

I have repeatedly called the installation coordinator but up to now (October 11), he has not come to fix the problem.

I have been calling Tropicair at least twice per week since the second week of September. It is now almost mid-October, and there is a draft coming in through these windows, especially at night. I am asthmatic and so are the other occupants of my home. You can therefore imagine my anxiety to get these windows rectified.

I await your urgent response to help me to get some action on these windows.

LC

Dear LC

We contacted the Chairman of Tropicair (October 15) and note that the windows were repaired to your satisfaction on Thursday October 16. According to the Chairman, prior to this column contacting him the installation co-ordinator was communicating with you and had arranged to fix the windows on October 16. In an e-mail to Tell Claudienne (October 17) the Chairman stated the following:

“The delay in resolving this matter is regrettable — there was a break in the communication between the reponsible officer (who has been on leave for several weeks) and his team. The indication that the adjustment was uncompleted was not documented.

The company is currently going through a period of re-organisation. In the new culture it is fully understood that — Superior Quality Customer Service at all times will be the minimum acceptable standard.

As one of the leading service providers in this sector we are committed to doing everything possible to ensure that this matter is resolved to the full satisfaction of our long-standing customer.”

Good luck.

Dear Claudienne,

My car was damaged by a Jamaica Defence Force vehicle on August 09, 2009 and my insurance claim was submitted to the Attorney General (AG) on December 24, 2009. The AG acknowledged the claim and the JDF response. My insurance company, General Accident Insurance Company, has been corresponding with the AG since September 2009. The AG has continuously informed my representatives that the file is being reviewed.

Kindly assist me to get my claim paid as it is approaching the statute limit.

GM.

Dear GM

We have been in communication with the Attorney General since you wrote to us on May 28, 2014. On September 24, the AG informed us that they wrote to General Accident Insurance company by letter dated September 15.

In that letter to the insurance company the AG made an offer for payment of your claim less GCT, and we note that you accepted their offer.

The AG told us on Tuesday October 28 that they would send a release to your insurance company along with a client information voucher form for you to fill out.

As soon as the release and completed form have been returned to the AG by the insurance company, they will be sent to the Ministry of Justice so that the payment can be made to you.

Good luck.

Have a problem with a store, utility, a company? Telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.