Dear Claudienne

I have been a post-paid customer of Digicel’s 4G Internet service since August 2010.

My modem recently developed a fault, so the Wi-Fi stopped and I had to be connected to the modem by an ‘umbilical cord’.

I went online to see what was available and found this: www.digicel4gbroadband.com/en/modems/device_list.php?category=1

When I went to Microbeeps in Falmouth with my contract to get the cheapest modem and transfer my post-paid details to it, I was informed that I would have to buy a prepaid modem (and pay an additional $3,000). I would then have two accounts with Digicel, and only then would I be able to transfer to the post-paid. Also they do not have the cheaper modem anymore… talk about online misinformation!

Could you get Digicel to explain how this post-paid customer is not a post-paid customer until they have parted with $3,000 before being able to get a prepaid modem?

SM

Dear SM

Tell Claudienne spoke to Digicel, and their Customer Care Director has responded to your concerns as follows:

“On investigating SM’s complaint, we can confirm that according to our 4G Broadband process, the cost of the device in question is sold at a prepaid rate.

However, our Customer Care team has made contact with SM and apologised for any inconvenience she may have experienced. We have also replaced and connected her 4G broadband device free of cost.

SM has since expressed satisfaction at how the matter was handled, and says she is now enjoying the benefits of being connected by Digicel’s 4G Broadband service.”

On receipt of the new modem, you also sent us the following e-mail:

“Hi Claudienne, this is coming to you via my new Digicel modem!!

Thank you for enabling this.”

Good luck.

Dear Claudienne

I worked with the St Mary Health Department as a registered midwife from August 1979 to February 2013 when I retired. Since my retirement, the North East Regional Health Authority has sent my particulars to the Ministry of Health.

In July 2014 when I went to the Pensions Department of the Ministry of Finance to check if my pension was ready, they told me that they had not received verification of my years of service from the health ministry.

When I went to the ministry I was told that my papers had been misplaced.

Could you please assist me, as I have not been able to find out when I will get my pension.

CR

Dear CR

Tell Claudienne has been advised by the Ministry of Finance spokesperson that they received verification of your years of service from the Ministry of Health in September 2014.

She said that when your pension benefits were being computed it was discovered that information relative to your classification was missing. Because a part of your service was with Central Government and the other part with the Parish Council, a Finance Ministry requirement is for a T23 form to be filled out. Because the T23 form was missing from your file, the ministry has requested the North East Regional Health Authority to clear up this matter.

In the meantime, the Pensions Department of the Finance Ministry has reviewed your file and has agreed to “try to give you an advance”. Please call them next week to find out if they have made a decision. They will tell you when to go to the Accountant General to get the advance on your pension. Please keep us advised.

Good luck.

Have a problem with a store, utility, a company? Telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.