Dear Editor,

A few days ago I visited Cornwall Regional Hospital’s (CRH) Casualty Department, taking an uncle of mine for emergency treatment. I had to wait six hours before receiving medical treatment for him from doctors at the type one medical facility.

The emergency waiting room was half-filled and nurses and doctors, from personal observation, were working at a slow pace, exhibiting very little concern for patients, despite working in an emergency room setting. What’s more, the nurses and two doctors who attended to my uncle were rude, uncaring and obnoxious, and operated as if patients were not human and had no feelings.

Individuals awaiting emergency medical treatment were at times very annoyed at the hours upon hours in waiting time that they were enduring and at times could be heard shouting for help, which in my view is a disgraceful indictment on the management of the hospital.

The restroom located at the Casualty Department was filthy and smelly — another disgrace.

After my uncle was treated by doctors he received a prescription to be taken to the hospital’s pharmacy, where we waited another two hours before reaching the dispensary window, only to be callously told that the three prescription items were out of stock.

I am calling upon the Minister of Health Dr Christopher Tufton to immediately conduct an investigation into the operations at the CRH, and thereafter take the relevant measures to rectify the disorganisation, the deplorable and disrespectful conduct of nurses and doctors who serve at this emergency department, and the shortage of drugs at the hospital’s pharmacy.

My uncle and I were truly disappointed with and shocked at the poor treatment which we received at CRH. Things cannot continue in this disgraceful way.

Over to you, Minister Tufton. We taxpayers are entitled to first-class medical treatment at any publicly operated and funded hospital.

Andrew Bedasse

Lucea PO, Hanover

andrewbedasse@yahoo.com