CHAIRMAN of the board of gaming company Supreme Ventures Limited (SVL), David McConnell, says he will be pressing his management team to improve the conditions under which customers have to purchase tickets for the company’s games.

McConnell made the commitment after a couple of shareholders attending SVL’s annual general meeting at Spanish Court Hotel in New Kingston made a case that the conditions at ticket points of sale for the popular betting games, including Lotto and Cash Pot, were not encouraging for customers.

“I think that every member of the board and the management need to choose 20 or 30 different outlets and actually [go there to] purchase a ticket, and have a ticket purchase experience. Even if its is $10 or $100 you are going to spend, go and look at it,” a female shareholder told the meeting.

“I think that it is vital and crucial for you to understand the [kind of] places, and the people in there. They are not nice. It’s not clean, and sometimes it is not fit [for purchasing tickets] where they are,” she added.

A male shareholder sharing her views warned that some of the points of sale were inappropriate, and urge the company to take the matter seriously.

“The location of some Cash Pot sales places are inappropriate. I want you to take that into consideration. There are long lines and people have to stand up in the sun,” he argued.

But, the company’s President and Chief Executive Officer Ann-Dawn Young-Sang insisted that SVL was aware of some of the problems and was already taking steps to improve the conditions in which customers have to purchase tickets.

She said that the company was already planning and recruiting staff to oversee its external operations and improve the customers’ experiences.

“We always try to improve on what we do, so we thank you for the feedback

“It is critical for us to know these things. We will take your advice and really investigate it, and I am sure the team will do that so that next year we can come back and look at the improvements,” board Chairman McConnell responded.

But, despite the complaints, the Supreme Ventures Group achieved what it described as “organic and acquisitive growth in 2017”.

The company achieved a 25 per cent increase in gross revenues over 2016 earning; some $56 billion in revenues. Profit from operations surpassed the $2-billion target for the first time in the group’s 16-year history. However, net profit was $1.2 billion.