Dear Claudienne

I am having an issue with National Commercial Bank (NCB) for over two months now.

On Thursday, September 20, 2018 I attempted to pay my credit card bill at the drive-through ABM at their Constant Spring Road branch in Kingston. On depositing $30,000 in the machine, $10,000 was returned and $20,000 was captured by the machine along with my card.

I lodged a report in-branch and also made a report at the Credit Card Centre that same day.

At the Credit Card Centre I was told that I would be contacted in three to five working days but that did not happen. I waited two weeks before returning to the branch and the card centre for an update. I was then told by the CSR to lodge another report.

Up to today, December 16, 2018, there has been no response from the bank to my complaint.

I even contacted Bank of Jamaica (BOJ) and made a report but still nothing has happened.

For the past two months I have been visiting the card centre and each time I visit all I’m told is to lodge a report again and someone will contact me I am very frustrated because the bank just wants to replace the card and nothing has been said about replacing the $20,000 that the machine took.

I would appreciate your help.

OC

Dear OC

Tell Claudienne contacted NCB and we note that they have phoned you and apologised for the delay in addressing the matter.

We further note that NCB has refunded you the $20,000 the machine took.

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876- 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver. com. Please include a contact phone number.