Dear Claudienne

I live in Salt Spring, Hanover and since the 5th of December 2018, we have not had any landline or Internet service from FLOW. I have called them on many occasions to no avail. People in the area have even gone to the Negril office but this too has proven to be futile.

The first time I called I was informed that the wire has to be imported into the country because FLOW does not have any. I was also told that a technician would be sent to my premises and that he would call me when he is coming.

I informed the agent with whom I spoke that the problem is not at my home but on the main road where a vehicle had torn down the line. She insisted that a technician still had to visit the premises.

A few days passed and I didn’t see a technician so I called back. I was informed that the date set for the technician was the 19th of December, that’s two weeks after my service went down. I waited patiently until then but the technician did not come.

When I called back that same day and inquired why he had not come, they said that maybe the technician was just late. To date, the technician has not yet turned up and I have not received a call or an e-mail from FLOW with any updates.

I have called them back so many times — still nothing. I even joined the FLOW group on Facebook and was in contact with an agent on Facebook Messenger who said FLOW will contact me. No FLOW agent has contacted me. I am still waiting.

I contacted the OUR on the 20th of December, 2018 and then some time again in January. I was forwarded an email that they sent to FLOW but still, I have not been contacted by either the OUR or FLOW.

At the time of writing to you (January 18, 2019) the FLOW line is hanging along the roadway at some points and on the road at other points. It appears that someone even tied up a part of the line in the air. It is quite unsightly and this lack of service has been quite an inconvenience since we heavily depend on the Internet for work and other daily activities.

I do hope that you will be able to help us because I don’t know where else to turn.

Dear PP

Tell Claudienne has been in communication with FLOW about your problem. We note that a FLOW agent contacted you on January 19, 2019 and we see that the service has now been restored.

On January 23 you sent Tell Claudienne the following e-mail:

“Yesterday, January 23, 2019, while on my way home I saw some some FLOW workers fixing the lines. Upon reaching home, I realised that the service had been restored.

Your help has been invaluable and I would like to say a big big thank you for your assistance in helping to resolve this issue.”

We wish you all the best.