Disappointed: OUR knocks JPS, NWC about disruption notifications
The
Office of Utilities Regulation (OUR) is taking the Jamaica Public Service
Company Limited (JPS) and the National Water Commission (NWC) to task for not
notifying customers about planned outages.
In
the July–September 2019 Quarterly Performance Report, the OUR said JPS fell
short of the 100 per cent compliance target, although improving on the last
rating period.
According
to the OUR, JPS reported an 82 per cent compliance rating for the standard
during this period, which is a three percentage-point standard over the last
reported period.
Meanwhile,
for NWC the OUR said that the entity has attained a dismal 60 per cent
compliance to provide at least 24 hours notice for disruptions that will last
more than four hours.
This is 30 percentage point less than the established target and 22 percentage point less than the previous period.
OUR
director of consumer and public affairs, Yvonne Nicholson, said, “we are
disappointed with these figures as neither NWC nor JPS has achieved the agreed
targets, which are not financially burdensome to them and would demonstrate
concern and consideration for their customers.”
