Communications and Entertainment company Flow has

announced the appointment of Susanna O’Sullivan as the company’s Senior

Director of Technology Operations for Jamaica and the Cayman Islands.

This appointment marks the first time that a female

has been appointed to head the Technology Operations Division in any of Liberty

Latin America’s Markets which span the Caribbean and Latin America.

In this new role, Susanna is charged with network

transformation and customer experience for both the Jamaica and Cayman markets.

Having spent her entire professional life in the Telecommunication industry in

several strategic roles spanning Information Technology, Network Delivery,

Customer Care, B2B Operations & Program Management, Business Intelligence,

Quality Assurance and Operations, Susanna’s cross-functional exposure underpins

her comprehensive experience and knowledge of telecommunications, its

operations and core technologies.

“As we continue to strengthen our structure to better

serve the needs and priorities of our customers, we are identifying the best

talents in our business to lead that charge,” shared Stephen Price, Country

Manager, Jamaica, as he commented on the appointment.

“Susanna has an intimate understanding of our current

needs, as well as our long-term strategy of building a fit for purpose business

while enhancing our customers’ experience. We look forward to the

continued improvement in the business and to the execution of innovative

strategies that will complement our focus on quality service delivery,” he

continued.

Susanna holds a Master’s in Management Information

Systems from the University of the West Indies and recently upgraded her

credentials with advanced studies in Business Analytics, Economics in Business

and Financial Accounting from the prestigious Harvard Business School (online).