Dear Claudienne,

On Friday, February 26, 2021 I made a transfer of $105,151.68 from my account at NCB [National Commercial Bank] to the account of my uncle’s wife who has an account at the Scotiabank, Brown’s Town, St Ann, branch. She had recently returned to the island and went to her bank on Thursday, March 17, 2022. On that same day, Thursday March 17, 2022, my uncle called Scotiabank and was told that the money had not been transferred to the account. I called NCB on Friday, March 18, 2022 and gave the representative the material facts. He told me that the investigation would have taken three days.

On Tuesday, March 22, 2022 I called NCB and the representative told me that three working days would end on Wednesday, March 23, 2022. When I called the representative on March 23, she told me that my request had expired. She requested the material facts and told me that I would have been contacted in the next 24 hours. But, to date (May 26, 2022), I have not received a call or an e-mail from NCB.

My uncle’s wife is a senior citizen and she is quite agitated that the money has not been put in her account. I am also very concerned about this situation and would appreciate your help in this matter.

WC

Dear WC,

Tell Claudienne has been in communication with NCB on the matter and notes that NCB sent you an e-mail that stated:

“Following our mail to you on June 29, 2022, we advise that a request was sent to Bank of Nova Scotia [BNS] requesting the return of the funds. We are now awaiting BNS’s response. A further update will be provided by July 8 or earlier, once we have a response from BNS.

Thank you for your patience.”

On receiving a copy of this e-mail Tell Claudienne contacted Scotiabank. Tell Claudienne notes that you received the following e-mail from Scotiabank Customer Service Unit on July 21, 2022:

“As discussed, we can confirm that the amount of $105,151.68 was deposited to BNS account in the name of MW on February 26, 2021. MW may visit the branch closest to her for further confirmation of the same. We contacted MW and advised her accordingly as well. Thank you for granting us the opportunity to have assisted with this matter.

If further assistance is needed, please feel free to contact us via return e-mail or by telephone number listed below.”

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876-936-9436 or Cell # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail:edwardsc@jamaicaobserver.com. Please include a contact phone number.