THE Office of Utilities Regulation (OUR) has commended Jamaica Public Service Company (JPS) for what it describes as the company’s unstinting efforts in the laborious and sometimes risky restoration of electricity to its customers post-Hurricane Beryl.

“We extend special commendation to the JPS line staff who worked tirelessly to bring back power to customers, especially those in St Elizabeth and other areas hardest hit by the outages caused by the hurricane,” said OUR Director General Ansord Hewitt.

He pointed out that the OUR has been conducting validation checks on JPS’s restoration of its transmission and distribution infrastructure and reconnection of electricity supply to customers in St Elizabeth and Manchester.

This followed JPS’s announced completion of its post-Beryl restoration efforts last weekend.

According to Hewitt, the OUR team has reported that its observations indicate that all primary and secondary distribution circuits that were impacted are now restored and energised.

However, in terms of supply to customers, there are some premises where supply has not been restored due to electrical installations (pothead/conductors, meter pole, meter socket, etc) not being in place to accommodate service connection.

The OUR head noted that JPS reported in its last Hurricane Beryl Restoration Schedule of August 29 that power supply to all but three customers has been restored.

Of the three unrestored customers, two accounts relate to water pumps (National Irrigation Commission in St Elizabeth, and a privately owned pump in Portland) due to access and safety issues, and one customer in St Thomas.

According to JPS, its focus following the full restoration of its customers is to continue secondary work in St Elizabeth to redesign, upgrade, and rebuild sections of the distribution network.

The OUR said its technical team reported that its observations were consistent with earlier reports from JPS about issues on the customers’ side of the “connection point” that was preventing full restoration of supply to customers.

“The team discovered that some circuits, including structures, were restored based on a ‘rapid repair’ approach, and as a result, the problematic issues of leaning pole structures, excessive sagging of conductors, extended pole spans, etc, that existed before and after Hurricane Beryl, continue to exist,” said Hewitt.

“This has implications for the network’s structural integrity and resilience, and so the OUR proposes to continue monitoring JPS’s plan to revisit and reinforce the installations as part of its ‘rebuild and resilience’ strategy.

“The OUR’s team also took note of issues such as street lights in some areas which are still to be reconnected and significant number of illegal connections by way of ‘throw ups’ which were apparently not removed during the restoration process. These matters are being brought to JPS’s attention for action,” added Hewitt.

He said the OUR continues to urge JPS customers in parishes reported as being fully restored to confirm their power supply status.

Customers are being asked to e-mail
consumerestoration@our.org.jm or call the toll-free number: 888 CALL OUR (2255 687) if their electricity service has not been restored.

“The OUR reiterates its commitment to lead an in-depth analysis of the electricity system’s resilience in the aftermath of the hurricane. This analysis is expected to span the utility’s state of preparedness, impact assessments, communications with its customers, and restoration activities and will seek to identify deficiencies, and scope for improvement to enhance disaster recovery procedures,” said Hewitt.