Latest News

JPS, NWC pay customers $37m for service breaches

Thursday, January 17, 2019

Print this page Email A Friend!


KINGSTON, Jamaica — The Office of Utilities Regulation (OUR) is reporting that utility customers have benefited from over $37 million in pay out for breaches of the Guaranteed Standards over the last quarter by the National Water Commission (NWC) and Jamaica Public Service (JPS).

The JPS compliance report on its Guaranteed Standards' performance indicated that 17,634 breaches were committed, representing a three per cent decline compared to the preceding quarter, the OUR said.

These breaches attracted compensation of $34.95 million, which was made through automatic compensation.

Meanwhile, the NWC compliance report on the Guaranteed Standards scheme showed there were 550 breaches representing a 13 per cent decrease over the last quarter. These breaches had a potential pay-out of $1.75 million while actual payments amounted to $1.16 million, which were made by way of automatic credits to the affected accounts, the OUR reported.

The OUR said that the standards with the highest incidence of breaches for the NWC were 'meter repair/replacement', which requires that meter repairs or replacements must be completed within 20 working days after a defect is identified or reported, and 'access', which requires that new service connections are made within 10 working days of payment.


Now you can read the Jamaica Observer ePaper anytime, anywhere. The Jamaica Observer ePaper is available to you at home or at work, and is the same edition as the printed copy available at http://bit.ly/epaperlive


ADVERTISEMENT




POST A COMMENT

HOUSE RULES

1. We welcome reader comments on the top stories of the day. Some comments may be republished on the website or in the newspaper � email addresses will not be published.

2. Please understand that comments are moderated and it is not always possible to publish all that have been submitted. We will, however, try to publish comments that are representative of all received.

3. We ask that comments are civil and free of libellous or hateful material. Also please stick to the topic under discussion.

4. Please do not write in block capitals since this makes your comment hard to read.

5. Please don't use the comments to advertise. However, our advertising department can be more than accommodating if emailed: advertising@jamaicaobserver.com.

6. If readers wish to report offensive comments, suggest a correction or share a story then please email: community@jamaicaobserver.com.

7. Lastly, read our Terms and Conditions and Privacy Policy



comments powered by Disqus
ADVERTISEMENT

Poll

ADVERTISEMENT
ADVERTISEMENT

Today's Cartoon

Click image to view full size editorial cartoon
ADVERTISEMENT