Revenue Appeals Division on target to meet goal — Finance MinistryWednesday, June 16, 2021
KINGSTON, Jamaica — Commissioner of Revenue Appeals in the Revenue Appeals Division (RAD) in the Ministry of Finance and the Public Service, Dr Deloree Staple-Chambers, says the division is on target to meet its case turnaround time goal in 2022.
She was speaking during the premiere of the RAD's 5th Anniversary Documentary on June 16, where she noted that the RAD targeted its case turnaround time as one of the areas for improvement through its medium-term strategic initiatives covering the financial years 2017/18 to 2019/20.
“The organisation's vision is to achieve, by 2022, a case turnaround time of six to nine months, matching that of international best practice. Where we are now is where we want to be, meaning, as a case comes into the RAD it is assigned to an officer. We can now guarantee the standard that the case will be heard within 90 days of submission,” Dr Staple-Chambers said.
“Before the project we could not do that. We are now living up to the standard of countries like Singapore and Canada, which have those kinds of standards,” she continued.
Staple-Chambers said that previously cases sometimes took up to three years to be assigned to an officer.
The RAD's fifth anniversary documentary covers the division's creation as the successor of the Taxpayer Appeals Department, recommendations from the International Monetary Fund's assessment of tax administration in Jamaica, changes implemented in the last five years and the subsequent results, and the experiences of some stakeholder interactions with the RAD. It is one of the division's activities to mark its fifth anniversary, along with the planned introduction of online filing of appeals.
“Going forward, the Revenue Appeals Division plans on continuing the improvement of business processes and efficiency gains that we have made. Additionally, we will continue to learn by embarking on a rigorous programme of training and development for our revenue appeals officers. This is to ensure that we continue to learn and we stay ahead in terms of the dynamic changes that do occur from time to time in the tax environment,” Dr Staple-Chambers added.
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