NCB adjusts ABM network to ensure safety
National Commercial Bank says the review may include the temporary closure of some of its 24/7 ABMs at night and/or the permanent closure of locations.

National Commercial Bank Jamaica Limited (NCB) announced on Monday that it has made adjustments to its automated banking machine (ABM) network following an ongoing review of the risk profile at each location.

According to the bank, the review may include the temporary closure of some of its 24/7 machines at night and/or the permanent closure of locations.

"ABMs that were previously subject to vandalism or theft have not been replaced," the bank said.

It did not indicate which machines will be affected by the decision, but explained that the changes will be made "on a case-by-case basis".

"These recent changes were made in consultations on Saturday, March 25, 2023, with service providers, law enforcement, and other authorities. Our aim is to ensure the safety of customers, employees, and service providers," the bank said in a news release.

"We understand the inconvenience these changes may cause our customers, but we must prioritise their safety and security above all else," the release quotes Danielle Cameron Duncan, NCB head of payments services and digital channels.

In recent weeks criminals have either stolen ABMs or tried to clear them of cash.

On Monday, NCB encouraged its customers to make purchases using their credit, debit, and prepaid cards or Lynk.

"Additionally, customers are encouraged to conduct bill payments, transfers, and mobile phone top-ups via online banking and the mobile app," the bank said.

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