KAYSHEAN Farrell was placed at Beaches Boscobel — now Beaches Ocho Rios (BOR) — in 2011 on an internship while completing an associate degree in tourism management.
She worked in the food and beverage department for a few years and was later promoted to the role of executive administrative assistant to the general manager and hotel manager.
In 2014 she left to pursue a bachelor's degree in education and returned in 2017 as the manager of the Kid's Camp.
Farrell was undecided about her career path as she hovered between her two loves, tourism and education. Her decision was made easier when she realised that the opportunities offered through the Sandals Corporate University (SCU) would allow her to take on the two careers she loved most.
SCU provides educational opportunities to team members and offers a wide range of courses and programmes at all levels, designed to enhance their skills, knowledge and professional growth.
"I had the opportunity, along with my entire Kids Camp team, to receive formal training by the International Board of Credentialing and Continuing Education Standards (IBCCES), as certified autism specialists," said Farrell.
"I am passionate about children with special needs, especially those with autism. Autism awareness is one of my passions, and I am a big advocate of mental health as well. I also train other team members on the importance of how to interact with children with special needs at our resort," added Farrell.
With her current portfolio Farrell creates a welcoming and inclusive environment for all team members at various levels, ensuring they feel comfortable asking questions and participating in group discussions.
Her creative teaching techniques and approach to hands-on examples make learning fun and engaging.
"Farrell keeps us in the know. She constantly trains all of us on service excellence, time management, and other topics that are relevant to the industry and team. She helps some to acquire new skills and provide guidance for their career path. Training in our resorts is very important, especially with new hotels opening and enhancements of others. Training is vital and very good for the growth of our industry — it is the way forward," said Charles Blacher, general manager for Beaches Ocho Rios.
Housekeeping supervisor, Joan Spencer, who has been working at BOR for over five years and has completed 19 SCU courses with Farrell's help said, "Ms Farrell brings an energetic approach to teaching and learning which invigorates us and keeps us focused. Many times I use her teaching techniques with my kids at home during study time."
Farrell is a dedicated and passionate leader who plays a pivotal role in training her team, she also understands the importance of aligning education with the specific needs and goals of SCU.
She explained: "Learning for ourselves is just not enough; we have a responsibility to ensure that we help others along the way. The intangible rewards I receive are simply amazing."