Agri ministry’s service report reveals persistent gaps despite improvements

The Ministry of Agriculture, Fisheries, and Mining (MoAFM) has reported an overall customer satisfaction score of 80.3 per cent for the 2022–2023 fiscal year, representing a modest increase from the prior year’s 79 per cent. While the ministry’s Customer Service Branch, which conducted the assessment, notes progress across staff responsiveness and access, the survey also highlights considerable areas still in need of improvement. The annual survey, which garnered feedback from 1,306 customer...