Fujitsu last week announced that it has established a team of certified lead auditors and risk assessors who can implement and audit against international standards, ISO, which the company says will address a shortfall in access to Caribbean organisations.

“Having a team of industry certified Lead Auditors and Risk Assessors is a terrific milestone for both Fujitsu Caribbean and our customers. This initiative is consistent with our stated goal of continuing to utilise best practice in delivering IT and business solutions to our clients. Fujitsu Caribbean’s customers will now directly benefit from this achievement through a greater employment of best practice and a rigorous risk assessment methodology in implementing solutions. We can now bring the benefits of good governance and compliant solutions to our customers ensuring that they can meet the challenges of an increasingly competitive global environment”, said Frances Correia, EVP — Government Business of Fujitsu Caribbean.

The standards that Fujitsu can implement and audit include: ISO 9001:2000 Quality Management System; ISO 14001 Environmental Management; and ISO 27001 Information Security and OHSAS 18001: 2007 — Occupational Health and Safety.

President and CEO of Fujitsu Caribbean, Mervyn Eyre said Fujitsu’s long-term strategy of investing in its staff and quality and service management systems is paying off in terms of increased customer satisfaction levels and “our ability to operate within complex customer environments”.

“These certifications continue to prove that Fujitsu Caribbean is committed to international quality management standards and best practices in the delivery of our IT Solutions and Managed Services,” said Eyre.

The lead auditor and risk assessment certification training was delivered by Fujitsu’s governance and compliance partner Smart-ISO.

Smart-ISO Caribbean’s managing director Mukesh Sookhoo added: “Fujitsu continues to demonstrate that it is committed to providing first world solutions to its customers — these recent certifications are yet another tangible step in that direction. Customers will now see the benefits of this initiative through the use of these disciplines in the management of existing systems and in the implementation of new systems — both of which will be positively impacted by the use of international best practice in quality, information security and risk management.”

ISO 9001:2000 standard specifies Quality Management System (QMS) benchmarks focused on an organisation’s ability to meet and improve upon customer satisfaction and quality requirements. Fujitsu Caribbean has a programme of Quality Management that emphasises continual improvement, teamwork and achievement of customer satisfaction. Its team of Lead Auditors and Risk Assessors will now be responsible for ensuring continual performance improvement in their tools and processes to consistently raise the bar in customer service quality and satisfaction on a regular, quantifiable, and demonstrable basis for Fujitsu Caribbean and its regional customer base.