JAMAICA National has added another outlet to its insurance arm, JN General Insurance Company (JNGI).

The new “micro-branch” opened last week in the MegaMart shopping centre in Kingston. It is JNGI’s 16th outlet.

Chris Hind, JNGI’s general manager, said the move represents two organisations coming together with an aim to serve customers better.

“We share an ethos with MegaMart of putting our customers first and giving back to Jamaica,” Hind stated.

“General insurance is about trust and peace of mind. You work hard to acquire your valuable assets and we think you deserve to have experts available to you, at your convenience, to assist you in arranging proper protection,” he contimued, noting that “By going to Megamart, we have stepped outside of our own network, for the first time, to find our customers at their location of choice.”

Thousands of Jamaicans shop daily at MegaMart, one of Jamaica’s leading retail brands with shopping centres in Kingston, Portmore, Mandeville and Montego Bay.

JNGI’s new outlet inside MegaMart is located in a kiosk. According to Hind, “It has an attractive physical location and offers good access to most residents in this area of St Andrew.”

He added: “This branch has a staff of customer service representatives who interact freely with MegaMart shoppers. Advanced communications technology allows our staff to concentrate on customer needs, whilst normal branch back office work is carried out from JNGI’s main office on King Street in Kingston.”

Gassan Azan, chairman and chief executive officer of MegaMart, said “the presence of JNGI providing general insurance services will certainly enrich the MegaMart shopping experience. Our customers have grown to appreciate the location of other service providers under our roof.”

Azan pointed out that the collaboration with JNGI and its parent, Jamaica National Building Society, offers the potential for cooperation in finding new ways to keep customers satisfied.