Dear Claudienne,

In February-March 2015 I applied to The Stony Hill HEART Academy to do an Administrative Assistant online course. The cost of the course was $5000. However, after going on orientation I learnt that I would be required to come in every Saturday and Sunday.

After careful thought I realised that I would not be able to do the course because it would interfere with my personal and family obligations. I am a single mom who works full-time Monday to Friday and I live in St Catherine. I therefore went back to the school on April 7 and requested a refund.

I was given a form to fill out and my original receipt was taken and photocopied. I was also given a second form to fill out which listed possible reasons why I declined to do the course and required me to tick off the reason applicable to me. I do not recall all the reasons that were listed on the form, but the one I ticked stated “For personal reasons”.

A few days later they phoned and informed me that my refund would not be processed until I wrote a letter stating my reasons for requesting a refund.

I was told to take the letter to the office of the Student Council. I told them that I did not see the need for me to go there since I had already filled out the refund form.

I was then told to send an e-mail stating my reasons for requesting the refund, and I duly sent the e-mail.

Since I sent the e-mail I have been calling the office every day. Each time I call I have been told that the person to deal with my queries is not in office, so I should leave a message and someone will get in touch with me. To date May 5 2015, no one has contacted me.

I am very frustrated as I need to enrol in another course and need the money to complete the payment for this course.

Could you please help me.

MW

Dear MW,

The Stony Hill HEART Academy advised Tell Claudienne that they asked you to send them a letter with your signature to expedite the processing of the refund cheque at their head office. We note that you have now received the cheque.

Good luck.

Dear Claudienne,

For the past few months I have been on a roller-coaster ride with LIME/Flow. I have the Browse and Talk package from LIME/Flow, but I have not been able to use the landline since December 2014. I have been reporting this to LIME/Flow, but it has not been rectified.

I work from home and the internet is crucial to the services I offer. I was without internet service from March 30 to May 7. It went again by the end of May. A technician came on June 2, after I visited their Carlton Crescent office more than once.

Their Customer Service was of no help. During the two-month period when I had the problem I continued to receive phone bills. I did claim a rebate when the service returned but to my knowledge this has not been sorted out.

As I mentioned before, I work from home in Lawrence Tavern and in the middle of my session on July 16, 2015 the internet went, and up to July 28 it had not returned.

My income is greatly affected and I have even had to stay in Kingston on and off to get some work done.

Please help!!!!

DB

Dear DB,

We contacted LIME/Flow and they have advised us that your service was restored on August 21, 2015. The company said that the rental rebate has also been applied to your account.

Good luck.

Have a problem with a store, utility, a company? Telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.