KINGSTON, Jamaica – FLOW Jamaica’s explanation for not rebating customers for lost cable channels did not sit well with social media users as many expressed discontent with the company’s service.

FLOW yesterday explained in a statement on Instagram that “all 49 subscriber (cable) television licensees including Flow, were required to comply with the Broadcasting Commission’s directive to remove or block channels and/or programmes for which there was no authorization to broadcast the content. Flow has complied with this directive and we continue to carry several cleared and exclusive content on our network”.

Accompanied by a photo of CEO Garry Sinclair, the statement made it clear that the company will “not act unilaterally on the issue of rebates for channels that have been removed in accordance with this mandate since it is not an issue for a single operator to resolve”.

“However, with the customers’ interest at heart, Garry welcomes an industry wide solution to this issue,” the post added.

Readers were however peeved with the company’s response and suggested that customers boycott the cable provider’s service.  

“Mr Sinclair no disrespect but I wish we Jamaicans would take a stand and boycott unnu service asap. I know for sure that this month is my last month with this company..why should I pay a arm and a leg month for mediocre service. If I wanted that I would have stuck with CVM and TVJ. So amma fix the problem, and buy a digital box,” commented miss_prissy_1876.

In agreement, nicchicbeauty responded: “…all the channels we paid for are either gone or replaced with bull**** and I went into the office and I was told nothing will be deducted from our bill and also they have a right to remove any channel at anytime without giving any notice”.

The Instagram user said that this was also her last month with flow and she wished everyone affected would “give back their service”.

She added that “…its about time we tell these companies, ENOUGH OF THE ABUSE!!!!!!!”

Meanwhile, chrisbyrd988 stated that “…channels are what we pay for they are taken away and no answers just prayer for a solution the solution is clear drop your prices til we recover our channels”.

The sentiments were shared by lioness_quttie whose comments read: “Kmt. Got cable and nothing to watch… That make sense? Bill sky high for no reason.”

 “Y’ll can turn this around if you want to but, clearly you don’t,” baldandbeautiful4653 expressed.

“As ALLways customers bear the brunt of the loses, flow loses absolutely nothing but, gains everything because clearly they have no intention to reduce the bill or replace any of the channels lost. #thisisnothowiflow @flowjamaica,” the user said.