Dear Claudienne,

I am really in need of your assistance. I do not know where else to turn. I worked with the Ministry of Labour and Social Security (MLSS) from October 2002 to June 2012. In 2012 I resigned from the ministry and applied for some pension refunds to which I was entitled upon my resignation.

I completed an application in 2012 and kept a check on the status. In 2013, I was told that they could not locate my application. I completed a second application in 2013 and sent it again to MLSS where they confirmed receipt of my application. Whenever I inquired about the status of my application, however, I was told that they sent it for contributions breakdown/summary from the Accountant General’s office.

My file is to be sent to the Ministry of Finance for final processing so that I can get my benefits, but my case has come to a standstill. I have contacted the Pensions Department at the Ministry of Finance where I spoke to the pensions administrator who referred me to MLSS as they did not have my file. When I called MLSS, they were unable to give me an update as to the status of my application.

Since 2012, I am to be paid a pension refund (contributions that I used to pay while I was employed). To date, this has not been done and I do not know who to contact or what to do in order to be assisted.

I am seeking your intervention because I have read how you have assisted many people, and I am in dire need of your help.

I am anxiously awaiting your reply.

NMB

The PS sent your complaint to the Human Resources Department of the ministry and after investigating they discovered that the file was in the Audit Department of the ministry.When we contacted the Audit Department they said that they had discovered errors in the calculations sent to them by the accounts department and had returned it to them for the errors to be corrected. The errors were eventually corrected and the file was sent back to the ministry for you to be paid.We note that you have now received the pension refund due to you.

Dear NMB,

Tell Claudienne has been in communication with the office of the Permanent Secretary (PS) in the Ministry of Labour and Social Security.

The PS sent your complaint to the Human Resources Department of the ministry and after investigating they discovered that the file was in the Audit Department of the ministry.

When we contacted the Audit Department they said that they had discovered errors in the calculations sent to them by the accounts department and had returned it to them for the errors to be corrected.

The errors were eventually corrected and the file was sent back to the ministry for you to be paid.

We note that you have now received the pension refund due to you.

Good luck.