Dear Claudienne,

In January 2011 I called the National Housing Trust (NHT) about the refund of my contributions and they advised me that they could find only the contribution for 1985, the year I left my employer to migrate. They advised me to call National Insurance Scheme (NIS) to see if they showed a record of the contributions, and they did.

In March of that year I printed a form from the NIS website and filled it out for my pension. I also included a cover letter asking them to send copies of the reports showing the NHT contribution to that entity, as I was asked to do. I read where it takes about eight months for a response, so I called NIS in 2012 and they denied receiving the request for pension and information for the NHT.

I resubmitted an application for pension again in February of 2014 and waited 10 months to call when I did not hear from them. They have given me the same information since October 2015, that the file is “in accounting” for me to be paid. The excuses are many and varied as to why it cannot be done.

My husband went to Jamaica on February 12, 2015 and went to the Ripon Road office in Kingston and they refused to give him information on the matter. When he asked how much money I would get they told him that they could not give him the information. They also told me they could not give me information on the phone.

I am hoping that you will be able to help me.

CRN

Dear CRN,

Tell Claudienne communicated with the NIS in November 2015 re your concerns.

The NIS investigated and told us that you received a draft in July 2015 for the period 17/3/2011-15/10/2014. The manager of the Accounts Department told us that she would ensure that you receive the additional payments due to you.

The NIS told us on Wednesday, February 24 that an additional payment for you for the period October 16, 2014 to March 9, 2016 had been prepared and sent to the bank for a cheque draft to be done. The bank has returned the draft and the NIS said that it will be mailed to to you by latest Friday, March 4, 2016.

Good luck.

Dear Claudienne,

We are writing you to express our displeasure with the services that we are currently receiving from FLOW.

On October 16, 2015 our telephone lines and internet connection stopped working. We contacted FLOW to inform them of the issues and were told that the copper wires were stolen and it would take two to three months for them to be replaced.

We wrote two letters dated October 20, 2015 and November 13, 2015 reminding them of our situation and highlighted that we relied heavily on their services. It was also pointed out that without these services we were losing business. To date we have had no response as to when this problem would be resolved.

On December 7, 2015 we wrote the Office of Utilities Regulations (OUR) to inform them of our issues with FLOW and we followed up to find out if they received the letter and asked for an update on the matter. We were told that the person who would be managing our issue was not in office and the message would be delivered when she got in the next morning. To date we have had no response from that party.

As you can see, we have explored all avenues and have no one else to turn to. We are asking for your kind intervention in dealing with this issue with FLOW as we are really in need of the telephone lines and internet connections.

RR Administrative Assistant

JAMPEARL GROUP OF COMPANIES

Dear RR

Dear RR

In regard to your company’s complaint on February 1, 2016 FLOW responded to

Tell Claudienne’s query via e-mail as follows:

Thanks once again for allowing us the opportunity to respond on this matter.

We are pleased to advise that landline service has now been restored at the named location.

The disruption in service was caused by damage to our systems serving that area.We have since made the necessary repairs and the customer advised.

Again, we want to raise the significant cost of repairs to our network assets which oftentimes are malicious.

We wish to thank the company for their patience and continued support.

Best Regards.

Indeed,

Tell Claudienne is happy to hear the matter has been resolved.

All the best, JAMPEARL

Have a problem with a store, utility, a company? Telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@ jamaicaobserver.com. Please include a contact phone number.