KINGSTON, Jamaica — The National Commercial Bank (NCB) says that as part of its strategy to enhance the security of its online platform to protect customers from fraud, Internet scams and other cyber threats, it has recently introduced the RSA SecurID token (security tokens) to its business customers.

The bank said that with the growing threat of cyber crimes globally, businesses across several industries have increased their investments in security technology to protect their customers and their business operations.

It said that Phase 2 of the implementation will roll-out the security tokens to its retail online banking customers beginning February 6, 2017.

These customers, the bank say, will be required to register and begin utilizing their security tokens by April 4, 2017 to enhance the security of their account and to avoid service disruption. As a result of the upgrade, there will be some system downtime on the online banking platform from February 4 – 5.

NCB said that retail customers will have the option to utilize a “hard” security token, which is a physical device available at their nearby branch or a “soft” token which can be downloaded on their smartphone devices.

The bank says that customers will receive information on how to register via email and the online banking platform but added that they can also visit their website as well as contact their customer care centre.