Q. I scheduled a non-immigrant visa interview appointment for what I thought would be a convenient day next month, but I have just found out that I must schedule a medical exam on the same day. I don’t want to miss my appointment, but the doctor’s office has no flexibility. What can I do about my visa interview appointment? Is there someone I can call or email?

A: We know that sometimes plans change, and rescheduling can be done at www.usvisa-info.com, which is the same website where you obtained your visa information, paid the application fee, submitted your online application, and originally scheduled your appointment. All of the information provided below is applicable to both immigrant visas and non-immigrant (visiting) visas.

Using this website is the fastest way to resolve issues with your appointment date or to track the status of your application. The US Department of State has contracted with a service provider, CSRA, to provide the following non-immigrant visa services for Jamaica:

• Visa service information (web, IVR and call centre);

• Visa fee collection;

• Scheduling of visa application review and interview;

• Visa documents, including inbound and outbound courier services.

The website listed above is also where you would go if you need to request an emergency appointment.

Please remember that it is not necessary to contact the embassy directly with questions regarding your visa application. Our service provider is available to handle all routine inquiries regarding the visa application process, how to pay the visa application fee, and assistance scheduling appointments. If your matter requires our attention, rest assured that they will forward the inquiry to us.

We find that in the vast majority of cases, questions regarding issues such as fee payments, application filing, expedited appointment requests, questions about interview procedures, and passport tracking can be answered through the website or through the CSRA call centre. The call centre can be reached from Jamaica at (876)632-7400 or (876)630-2040. We encourage you to take advantage of these services available for your convenience.

You can find more information on our website, www.jm.usembassy.gov and the Department of State’s travel website www.travel.state.gov Keep on top of Embassy news on our Facebook page, www.facebook.com / USEmbassyJamaica/ and by following @ USEmbassyJA on Twitter . We also answer general visa questions on our Facebook and Twitter pages.