KINGSTON, Jamaica — The Broadcasting Commission says it is investigating complaints from local television viewers about the quality of carriage of live, high-demand events under exclusive licences.

These exclusive licences mean that those programmes cannot be shown on other channels, so the viewer depends entirely on the company that has the exclusive licence.

The commission said the most recent complaints were that the broadcast of a popular show started late and missed the beginning, was broken at the wrong times, and then rejoined after it had restarted.

This was because the company was trying to fit in other commitments, the commission said, adding that it caused a marked deterioration in the quality of the live show.

The commission said it is now considering various responses, one of which includes the issuing of new guidelines to govern the quality of carriage of live, high demand events under exclusive licences.

The commission informed that it will consult with the broadcasting industry before taking further action.