KINGSTON, Jamaica — The National Commercial Bank (NCB) says it has drawn new battle lines against credit card fraud with the introduction of its online dispute resolution portal for customers.

The bank in a release this afternoon explained that the portal will give credit cardholders the power to temporarily block and unblock lost or stolen credit cards to prevent unauthorised usage.

It said that customers can also instantly report suspicious transactions, track their dispute and request a replacement card – all without visiting a branch.

To access the portal, customers can visit chargeback.jncb.com from any device and log in using their NCB online banking credentials.

The bank insists that the portal is user-friendly and requires only a few minutes to complete any activity.

Meanwhile, other measures being taken by the bank include phasing out traditional swipe cards and replacing them with chip-enabled EMV cards and point-of-sale terminals, enforcing Payment Card Industry Data Security Standards and investing in “world-class fraud analytics tools to predict and prevent fraudulent activities”.

SMS alerts are also sent directly to customers’ mobile phones once transactions are completed, and customers have access to their credit card e-statements via online banking. Customers can also keep track of their transactions using the NCB mobile app, which is available for both Android and iOS devices.

“We want to empower our customers and give them all the tools they need to play a part in protecting their financial welfare,” said Claudette Rodriquez, senior assistant general manager of NCB’s Payment Services Division.

“This portal allows customers to report issues and get them resolved in a timely manner, which is very important to us.”