Scotiabank Jamaica closes two branches; six going digital
Scotiabank Jamaica has announced the coming closure of two of its branches and the conversion of another six to its digital model come 2021.
Scotiabank said its Black River and Old Harbour locations will be cut as it makes changes to its branch network in keeping with organisational needs and customer preferences.
The institution said the operations of the Black River and Old Harbour branches will be consolidated into the Santa Cruz and May Pen branches, respectively. Black River’s branch will close in February 2021, with Old Harbour to follow in April.
Six
branches — Christiana, Falmouth, Portmore, Port Antonio, Port Maria, and St
Ann’s Bay — will move to the company’s
digital operating model come January.
Scotia
Group Jamaica President and CEO David Noel the changes are in keeping with
customer changes accelerated by the coronavirus pandemic.
Noel
shared, “Branch traffic in some locations have been reduced by as much as 50
per cent as customers continue to utilise digital banking platforms. As at
September 2020, branch transactions represented less than six per cent of total
transactions while online and mobile transactions accounted for over 30 per
cent…”
