KINGSTON, Jamaica — Telecommunications providers Digicel and Flow say they are working assiduously to have cell and internet service restored to customers who have been without.

In a statement on Thursday Digicel explained that as a result of loss of public power supply to several cell sites across the country, many customers have been experiencing difficulties accessing various services.

“Having largely maintained uptime during the hurricane, Digicel’s heat map is now showing over 50 per cent of cell sites off air. Approximately 25 per cent of its cell sites are still running on generator and battery power,” the statement read in part.

Chief Executive Officer of Digicel, Stephen Murad, said his team is currently working to address the damage as a matter of urgency.

“Right now, speed of recovery is everything. The sooner we’re able to get power supply, the sooner we’ll be able to restore service to our customers on the affected sites,” he said, adding that a part of the company’s focus is ensuring that the digital operator returns to 100 per cent network availability within the shortest time possible.

“Our hard-working teams are moving about the country to quickly assess and restore service. As a primary provider of connectivity to over two million people, we know how important it is for them to stay connected. We sincerely apologise for the inconvenience, and we thank our customers for their patience and understanding,” he said.

Flow, through their social media platforms, said their teams are also working to restore vital services to their valued customers. The company thanked its consumers for their patience as they work towards repairing infrastructural damage that has contributed to service disruption.