Dear Claudienne,

Thanks for assisting in the matter I am having with Flow regarding the absence of any cable service at my home for some five weeks now, despite the fact that my bill is fully paid up.

Just yesterday (February 4, 2025) I received Flow’s bill for February, which is payable on the 26th of this month.

Having paid for January without receiving any cable service that month, am I now expected to pay for February as well?

The sad part of it all is that I usually pay my Flow bills before the middle of the month, although they are contractually due towards the end of the month.

The situation has become untenable in that, as a retiree, watching my television is crucial to my well-being and mental health as it keeps me in touch with developments in the country and the outside world.

The fact that my TV functions both as a radio and TV makes the situation worse as, for five weeks now, I have not been able to watch or listen to either.

This must be poor customer service at the lowest level. How can corporations treat their customers with such disdain?

I believe this amounts to a fraud on the consumer, as the promised service cannot be delivered by the promisor, nor can it be accessed by the promisee.

Could you please update me on what’s happening if you are able to do so?

Thanks.

HR

Dear HR,

Tell Claudienne contacted Flow and notes that the company installed a new cable box at your house shortly after the column communicated with them.

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876-936-9436 or Cell/WhatsApp # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.