KINGSTON, Jamaica—Customers, staff and other well-wishers gathered last Wednesday, to officially reopen the Flow Carlton flagship store located at 47 Half-Way-Tree Road, St Andrew.

The unveiling of the sleek, modernised space comes as part of Flow’s ongoing commitment to improving customer interactions and follows the recent launch of its Customer Loyalty Movement—an initiative dedicated to recognising and rewarding existing Flow customers.

Flow vice-president and general manager, Stephen Price, emphasised the significance of the Carlton store in serving Jamaica’s connectivity needs.

“This location serves more customers than any other telecoms store in the Caribbean and this renovation is a direct investment in our promise to deliver excellent customer support and meet the evolving needs of our customers,” he said.

The flagship store features cutting-edge self-service kiosks, a Q-Trac system for streamlined customer support, and a refreshed, customer-centric layout aimed at reducing waiting times and improving service efficiency.

Price was part of a ribbon-cutting ceremony alongside senior director, B2C, Carlos Maldonado; Store Manager, Neisha Stamp; and three loyal customers Jason Markland, Leanna Smith, and Mable Wedderburn, who all have been part of Flow’s journey for many years.

To mark the occasion, Maldonado presented these customers with personalised tokens of appreciation, reinforcing Flow’s deep-rooted commitment to those who have supported the brand over the years.
Markland, impressed by the store transformation, praised the upgraded space.

“The renovated store looks amazing! It feels more modern and customer-friendly, and I appreciate that they’ve made it easier to get help and explore new services. It makes me feel like Flow is listening to customers and improving the experience,” he said.

Wedderburn, a vibrant senior citizen, shared her heartfelt connection to Flow.

“Loyalty is important in everything in life. Flow has been good to me, and I have been good to Flow. That is love,” she said, drawing cheers from staff and fellow customers.

Beyond the store’s new look, the reopening event was a true celebration of customer appreciation.

Flow staff engaged visitors throughout the day with interactive experiences, including an impromptu spirit tunnel, where customers were greeted with music and dance—a lively and heartfelt way to say, “Thank you for being part of the Flow family.”

The energy of the event was a testament to Flow’s unwavering mission: to strengthen customer relationships, elevate service delivery, and continuously evolve to meet the digital needs of Jamaicans.