Dear Editor,

The Jamaica Public Service (JPS) company has made significant strides in restoring electricity across the country. Its speed and efficiency, particularly in comparison to some other regions, are commendable. Priority has understandably been given to major town centres and essential services such as hospitals, clinics, and police stations, which are critical for public welfare.

However, the strategy employed by JPS has raised questions among residents in various communities across Jamaica. While the urgency to restore power in highly impacted areas is acknowledged, many residents have observed that some locations, despite suffering only minor damage — like downed or broken wires — have not yet been serviced. This situation has sparked concerns about the fairness of the restoration process.

Key questions arise from these observations:

1) Criteria for restoration: How does JPS determine the order of restoration? Are the decisions based on the extent of damage, the number of residents affected, or the number of paying customers in the area? Understanding the rationale behind these decisions is crucial for transparency.

2) Accountability of contractors: After initial assessments, who is responsible for finalising the action plan? What measures are in place to hold contractors accountable for their work? Ensuring accountability can enhance efficiency and instil trust in the community.

3) Equitable service: Why do some areas receive immediate attention while others, with only minor issues, remain neglected? The presence of broken poles and damaged transformers being swiftly addressed, yet downed wires in public thoroughfares are overlooked, raises concerns about prioritisation.

The current approach creates confusion and discomfort among residents, many of whom feel undervalued by the service provider. JPS must evaluate its protocols to establish more equitable restoration practices. While the community expresses gratitude for restoration efforts, these efforts must reflect a commitment to treating all citizens fairly.

As JPS continues its restoration work, addressing these concerns will not only improve community relations but also enhance the overall effectiveness of its service. Open communication and clear criteria will foster a sense of trust and confidence among residents.

Ricardo Smith

Senior educator and social scientist

ricardo.professional.edu@gmail.com