Dear Claudienne,

I am a prepaid Flow customer and I am seeking your help. My service from the company being prepaid, the phone number is the account number. On June 14, 2025 the company deducted $1591.00 of credit while I had an existing plan. I called them and they acknowledged the error and promised to escalate the matter in 24-72 hours. To date, after repeated calls and eight different escalation periods, no refunds have occurred.

Each time I was told that a supervisor would call me but none has — a supervisor is never available when requested. I have since then added $4000.00 credit on two occasions to activate the 28 day plan and there has still been no resolution.

I would appreciate your assistance.

KM

Dear KM,

Tell Claudienne has been in communication with Flow and notes that your problem has been resolved.

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876- 936-9436 or Cell/WhatsApp # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue,
Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.