Dear Claudienne,

On August 13, 2025, I did a wire transfer of cash US$12,241.20 to the May Pen branch of Jamaica National Bank. The cash transfer was to be put into the account of a contractor who I contracted to do a project.

However, even though my bank in New York sent all the relevant documents and information to authenticate this transaction to JN Bank, the contractor had difficulties receiving this cash.

After several unsuccessful attempts to get the cash, the contractor instructed the JN bank to cancel the transaction and return the money to my bank account in New York.

I actually came to Jamaica and went to the JN Bank May Pen branch and requested that the money be sent back to my New York bank account. I was told that the bank was doing an investigation into the matter, and that within 90 days the money would be reflected in my New York bank account.

However, to date JN has not sent the money to my New York bank account. To each person you speak to, you’re told something different.

Your help in this matter will be highly appreciated.

DJ

Dear DJ,

Tell Claudienne has communicated with the JN Corporate Communications at the Jamaica National Group about your concerns and notes that the JN Bank lodged the funds to your New York bank account on December 3, 2025.

The column received the following e-mail from JN Bank on November 25, 2025:

“Thank you for bringing this matter to our attention. Our JN Bank team is in contact with the member and the return of the funds is being expedited.

“We have extended our sincere apologies to the member and, once again, thank you for facilitating this query.”

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876- 936-9436 or CELL/whatsapp # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.