Another BPO opens in Jamaica
Iterum Connections has received a positive reception in Jamaica

Business process outsourcing (BPO) company Iterum Connections has become the latest such entity to officially open in Jamaica, the second in two weeks.

Iterum Connections, which is headquartered in Panama, is said to be the fastest-growing business process outsourcer in the Americas, boasting that it is the first BPO operator to open a new contact centre facility in Jamaica since living in a pandemic reality. Last week London-based BPO company Ventrica, regarded as the fast-growth multilingual customer service specialist, announced its expansion into Jamaica with the launch of its new operation in Montego Bay.

Based in Jamaica's capital, Kingston, Iterum Connections' modern, environmentally friendly customer management centre contains 900 workstations and the company is actively recruiting talent from the greater Kingston area. The site will be multi-dimensional in regard to its geographic reach.

The new BPO centre will be servicing not only end-users in North America but agents will also be handling interactions for consumers in the United Kingdom.

Iterum Connections CEO Miro Batista has been overwhelmed at the positive reception at the new site in Jamaica. According to Batista, “To say that we are pleased with the response from the local community would be an understatement; our new site has been operational for some short time and response to employment opportunities has been very strong.”

In fact, following the first job posting for 100 associates, Iterum Connections received over 3,000 applicants. This, Batista argues, “shows the motivation and enthusiasm that outsourcers like us are able to recoup from the Jamaican business environment”.

The CEO remarked, “Jamaica is truly the standard for contact centre delivery. It should not be forgotten that it was the most favoured American nearshore destination in the annual Front Office Omnibus Survey by Ryan Strategic Advisory. It is a hotbed of excellence in all things CX, and we are both proud and lucky to be part of this dynamic.”

Batista also commented about the partnerships developed to make his company's entry into Jamaica a seamless one. “Without the ongoing partnership between the BPO sector and the highest levels of Jamaica's Government, it would have been nearly impossible for operators to provide seamless customer services to our clients and end-users near and far. We have been so grateful at the support that we have received in setting up shop by government stakeholders, especially in these challenging times,” he explained.

In addition to Jamaica and its home country of Panama, Iterum Connections also has sites in Colombia. The company supports clients across a variety of sectors, including FinTech, e-commerce, and telecommunications, and manages customer interactions for the world's leading brands, across the full customer life cycle — sales, activation, service, tech support, loyalty, retention, and collections, and across industries including cable/wireless/satellite, banking, retail, technology, consumer, travel/hospitality, e-commerce and others.

Founded in 2019, Iterum Connections has rapidly increased in scale and was recently awarded a Frost & Sullivan award for Entrepreneurial Company of the Year in 2021. Its Jamaican expansion is testament to Iterum Connections' ongoing ambition as its value proposition reads: “The extra mile, Delivered.”

BY DURRANT PATE Observer business writer

Now you can read the Jamaica Observer ePaper anytime, anywhere. The Jamaica Observer ePaper is available to you at home or at work, and is the same edition as the printed copy available at https://bit.ly/epaper-login

HOUSE RULES

  1. We welcome reader comments on the top stories of the day. Some comments may be republished on the website or in the newspaper; email addresses will not be published.
  2. Please understand that comments are moderated and it is not always possible to publish all that have been submitted. We will, however, try to publish comments that are representative of all received.
  3. We ask that comments are civil and free of libellous or hateful material. Also please stick to the topic under discussion.
  4. Please do not write in block capitals since this makes your comment hard to read.
  5. Please don't use the comments to advertise. However, our advertising department can be more than accommodating if emailed: advertising@jamaicaobserver.com.
  6. If readers wish to report offensive comments, suggest a correction or share a story then please email: community@jamaicaobserver.com.
  7. Lastly, read our Terms and Conditions and Privacy Policy