ST ELIZABETH, Jamaica — Jamaica Zoo Attractions has responded to a video which went viral over the weekend showing a zoo attendant’s finger being bitten by a lion at the St Elizabeth-based facility.

In a media released on Sunday, the management of the facility said it prides itself with the love, care and professional treatment of animals.

The company identified the injured man as a “contractor”.

“The actions displayed in a video by a contractor to Jamaica Zoo, is tragic and do not represent the safety procedures and policies that must be adhered to at all times at Jamaica Zoo,” the release read in part.

The company said it is currently reviewing the video with a view of preventing any future recurrences.

“It is an unfortunate event that should never have happened, and we the family of Jamaica Zoo are doing everything to assist the gentleman in moving forward. We do hope you continue to support Jamaica Zoo. We have always been and will continue to be a safe place for you and your family to visit,” the release said.

Visitors to the facility were on Friday left in shock after witnessing the zoo attendant’s finger being severed by the lion.

READ: WATCH: Visitors stunned after zoo attendant’s finger bitten off by lion at Jamaica Zoo