Long serving executive Sheree Martin will leave National Commercial Bank (NCB) next week after more than 21 years with the financial institution.

Martin will demit office next Friday having most recently served NCB in the capacity of general manager for the financial group’s customer experience and innovation division, charged with responsibility for the organisation’s service delivery for all customer touch-points, including the NCB Customer Care Centre and the company’s electronic channels.

NCB said in a statement last week that it will soon announce plans for the division going forward.

“Sheree has an extensive knowledge base of the banking industry. She has served NCB commendably and played an integral role in formulating service standards and tenets as well as being involved in key business innovations within our organisation. We wish her success in all her future endeavours,” said Patrick Hylton, NCB Group’s managing director.

Martin formerly headed NCB Group’s marketing and communications division, where she was responsible for the positioning and promotion of all NCB brands in the marketplace. Her working experience also spans all aspects of retail banking and human resources at NCB.

She previously served in the retail banking division of NCB as manager, customer service and marketing (2003) and manager, personal banking (2001). This was bolstered by her tenure as a management trainee where she gained experience in all areas of commercial banking and credit, followed by assignments in various supervisory and management roles.

Speaking with Caribbean Business Report yesterday, Martin described as “bitter sweet” her departure from the institution.

“It has been an amazing journey. NCB has been like a university for me in terms of my learning and being able to explore so many issues and be exposed to so many things, and I can’t help but say I’m truly grateful,” Martin said. “It’s sad to go but I am excited about what next awaits.”

Martin holds an MBA in Banking & Finance (with Distinction), and a BA in Language and Literature from the University of the West Indies. She would not immediately disclose what her next move will be.

Martin becomes the third high profile female executive over the last few months announced by NCB to be leaving the company. Yvonne Clarke, the group’s financial controller, and corporate banking head Marjorie Seeberan will demit office at the end of December, it was announced previously.

NCB reported a 15 per cent fall in annual net profit to $8.5 billion for the year ending September 30, 2013.