Dear Claudienne,

I live in the US and my pension payments from the Jamaica Public Service Company (JPS) are deposited monthly by Sagicor in an account at Sagicor Bank. The last deposit to my account was in July 2014. This means that no funds were deposited for the months of August, September, and October.

Please find out for me why they have stopped putting monthly payments in my Sagicor account.

WC

Dear WC

Sagicor has informed us that they stopped the payments to your Sagicor Bank account because they have not received your Proof of Living Certificate. They said that the form has to be signed, notarised and returned to them so that they can know that you are alive.

They said that the last payment to the account was made in August 2014.

Sagicor promised to send you the form. As soon as you receive the form, please sign it, have it notarised, then return it to Sagicor. They also said that they would phone you.

Good luck.

Dear Claudienne,

On October 24, 2014 at 1:06 pm, I activated a 30-day 4G/2G data service plan on my Digicel cellphone.

On November 9 at 8:59 am, I got a text saying that I had less than 20 MB left in my Internet bundle. At 9:05 am, I got another text saying I had less than 5MB available. At that time, I was attempting to upload a video to WhatsApp.

Thereafter the Internet began to move sluggishly. I had approximately $243 credit on my phone and when I checked, it was $82.93. I turned off the GPS immediately to save the balance of credit on the phone.

I am now (November 12) without data service and the bulk of my credit. My posts to Digicel via their FB page have gone unheeded and some have been deleted. At one point, I was told to send them a message outlining the problem and my telephone number, but I informed them that my version of FB did not support this feature.

My number and problem were stated on my FB post, but nothing was done. In addition, I e-mailed them but got only the automatic response mail.

I am a civil servant whose salary has been frozen from 2012, and the $1,750 I struggled to pay for the plan cannot go down the drain like that. I have always supported Digicel by purchasing 30-day plans or two-week or seven-day packages.

I would like my 30-day data plan restored along with the credit that was unknowingly used up to access the Internet.

Please see what you can find out for me.

JF

Dear JF,

We spoke to Digicel and note that they have contacted you and resolved the matter amicably. Digicel sent Tell Claudienne the following statement:

“Digicel has made contact with JF to explain that her account was in fact charged correctly. Checks done on JF’s account showed that she depleted her GB of data on the morning of November 9, 2014. Overage charges therefore went to her main accounting, leaving the balance in question.

However, as a valued customer, Digicel has rebated JF for the overage charges for the inconvenience. She has expressed satisfaction in Digicel addressing her concerns in a timely manner.”

Have a problem with a store, utility, a company? Telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.