Scotia client questions closure of account
Dear Claudienne,
I have an account at the Scotiabank Half Way Tree Branch.
On June 29, 2015, a client deposited a total of $110,000 to my account. On June 30 several withdrawals were made from my account, but not by me. The withdrawals continued until July 1 when only about $250 was left in the account.
I reported the matter to my branch and a statement was taken. They told me I should wait for them to contact me as the withdrawals were not made from Scotiabank ATM machines.
Today (September 22) I went into the branch to change a cheque, only to be told that my account had been closed.
I spoke to the same bank official to whom I had given a statement about the unauthorised withdrawals, and asked why my account was closed, but all I have been given is the runaround.
I am frustrated. My only theory is that someone cloned my card and withdrew the money at several different locations.
Please help me to get a response from the bank.
EW
Dear EW,
Tell Claudienne asked Scotiabank to investigate your complaint. After investigating, Scotiabank sent us the following response:
“Thank you for allowing us the opportunity to respond on this matter.
We sympathise with EW and the inconvenience this situation would have caused.
We have reviewed the information provided and investigated the issue further. We also used the opportunity to speak directly with EW to get more clarity on the situation.
Having done so, the bank has taken the decision that we are unable to reverse this position.
We appreciate your understanding.”
Upon receiving Scotiabank’s response we reminded the bank that you had expressed frustration because you had not been given a reason why your account was closed.
We note that the manager of the branch phoned you on Thursday November 5, and arranged for you to meet with him at 9.30 am at the branch on Monday November 9.
Good luck.
Dear Claudienne,
In June/July 2015, I purchased a $100 LIME credit printout from my school bookstore. I did not add the credit at the same time. Three days later, I went to retrieve the printout from my bag, but to my horror something had spilled on it. I immediately called the LIME customer service, since the serial numbers and the first four digits and the last four digits were still visible on the printout. However, I was told that the credit could not be added as LIME no longer had the feature that added the credit if the serial numbers and the first four and last four digits were visible. This meant that I would have to suffer the consequences and lose the credit.
Could you possibly assist me?
MF
Dear MF,
We passed on your complaint to LIME/Flow, and we note that they have added the credit to your phone.
Good luck.
Have a problem with a store, utility, a company? Telephone 936-9436 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.