KINGSTON, Jamaica — The Government, through the Jamaica Promotions Corporation (JAMPRO) and funded by the Caribbean Development Bank (CDB), has contracted the services of a national coordinator for the country’s outsourcing industry.

The coordinator, Roger Williams, will be based at JAMPRO, with the mandate of creating an environment to boost local and foreign investments in BPO, and increase JAMPRO’s capability to create jobs, the company said in a release today.  

Brown, general manager of Vistaprint Jamaica Limited is said to have over 20 years of experience in management, leadership and industry insight on the BPO sector.

JAMPRO said the coordinator will be a central part of the newly-formed Minister Chang-led National IT-BPO Task Force, which is focused on improving Jamaica’s readiness for BPO investments, and which will oversee the implementation and updating of a BPO industry development work plan.

 “Jamaica’s outsourcing sector is expanding at a rapid rate as new companies, and those who are already in the market want to invest and re-invest in Jamaica because of the high quality of the talent and excellent performance,” said JAMPRO President Diane Edwards.

“In order for Jamaica to maintain high levels of growth, it is critical that we maintain high inventories of suitable space and improve the upskilling opportunities for our workforce.”

Meanwhile, JAMPRO’s Chairman Senator Don Wehby said that he was pleased to welcome the coordinator to the team as the Agency intensifies its marketing strategy to encourage BPO investments.

Referring to earlier statements made about the agency’s strategic thrust, Wehby said that the board of directors was focused on using more targeted methods to increase investments coming to the country.

“For JAMPRO to successfully attract investments, we must ensure that the environment is right to allow them to thrive. This BPO Coordinator will assist us with managing the sector’s performance through engaging stakeholders, and creating the atmosphere that is needed to allow rapid growth of the industry. This will lead to more jobs and innovation in the sector, and I am anticipating great success coming from this initiative,” said Wehby.