IRVINE, California — Miro Batista, President of Latin America & the Caribbean at Alorica Inc., the world’s leading platform for all tourism customer interactions, has been recognised by the 2018 Nexus Illuminate Awards as the Nearshore Executive of the Year.

Batista was chosen for this honour because of his exceptional leadership, innovative approach to problem solving, and demonstrated high-impact influence on expanding awareness of nearshore services.

 “I’m honoured and humbled to be named the Nearshore Executive of the Year,” he said in response to the announcement.

“The successes I’ve experienced at Alorica is a clear reflection of the local and global teams that I work with, all of which are striving to deliver insanely great customer experiences. I’m truly lucky to be surrounded by such incredibly talented people,” he added.

Batista  is responsible for managing operations in eight countries within Central America, the Caribbean and South America, including Jamaica.

 In the last two years, he has led the region to grow in revenue by 30 per cent. During his tenure, he has also directed the expansion of the company’s footprint, encompassing 20 contact centre locations with more than 14,500 local employees, a release from Alorica said.

 Most recently, Batista has assisted Alorica’s expansion operations in Latin America, with two new offices in Jamaica and Guatemala, both of which serve the largest and most reputable companies in the world

By the end of this year, it is anticipated creating an additional 5,000 jobs in Jamaica through its Kingston site expansion, which will make Alorica one of the largest employers in the area.

Batista was also pivotal in the development of the company’s professional development programme, Alorica Academy.

The six-week course teaches Alorica teams management skills – including coaching, communication and functional skills related to the BPO industry and the company’s own Key Performance Indicators, the release said.