Dear Editor,

There are two patty outlets not far from each other, yet their operations/services are light years apart.

The first one, an official Tastee franchise located on Manning’s Hill Road; the other, a pastry/food shop situated on Chancery Street, which also sells Tastee patties.

Firstly, in recent weeks the outlet on Manning’s Hill Road has increased its price for all patties, with beef patties moving from $150 to $160 each. This while the Chancery Street outlet still sells beef patties for $150 each.

My question, therefore, is how can the official Tastee franchise sell for $160 when the pastry/food shop still sells for $150?

Then there is the service. It is excellent at the pastry/food shop and well below par at the Tastee franchise.

Never mind how long the line is at the pastry shop, you are never sold cold patties. Nor is there ever a waiting period for the next batch of patties. Not so at the Tastee outlet. Customers are always complaining about being served cold patties. Someone ought to tell the servers that hot and patty ought to be synonymous. Then there is the regular eight- to 12-minute wait for patties.

Not so long ago a patty/fast food company revoked the permit of one of its franchise holders for substandard service. Perhaps it’s time Tastee takes a look at franchises bearing its name.

Donald Plummer

St Andrew