LONDON (AP) — Staffers at the World Health Organization’s Syrian office have alleged that their boss mismanaged millions of dollars, plied government officials with gifts — including computers, gold coins and cars — and acted frivolously as COVID-19 swept the country.

More than 100 confidential documents, messages and other materials obtained by The Associated Press show WHO officials told investigators that the agency’s Syria representative, Dr Akjemal Magtymova, engaged in abusive behavior, pressured WHO staff to sign contracts with high-ranking Syrian government politicians and consistently misspent WHO and donor funds.

Magtymova declined to respond to questions about the allegations, saying that she was “prohibited” from sharing information “due to (her) obligations as a WHO staff member.” She described the accusations as “defamatory.”

Complaints from at least a dozen personnel have triggered one of the biggest internal WHO probes in years, at times involving more than 20 investigators, according to staffers linked to the investigation.

WHO confirmed in a statement that it has been reviewing charges made against Magtymova and said it has also enlisted the help of external investigators.

“It has been a protracted and complex investigation, with the situation in the country and the challenges of gaining appropriate access, while ensuring the protection of staff, bringing additional complications,” WHO said. The agency said progress has been made in recent months in assessing the complaints regarding Magtymova and gathering relevant information.

“In view of the security situation, confidentiality and respect for due process do not allow us to comment further on the detailed allegations,” WHO said. It gave no timeline for when the investigation was expected to be completed.

WHO’s Syria office had a budget of about $115 million last year to address health issues in a country riven by war — one in which nearly 90 per cent of the population lives in poverty and more than half desperately need humanitarian aid. For several months, investigators have been probing allegations that Syrians were badly served and WHO staffers were ill-treated:

— Financial documents show Magtymova once threw a party costing more than $10,000 — a gathering held mostly to honour her own achievements at WHO’s expense, staffers say, at a time when the country was struggling to obtain coronavirus vaccines.

— In December 2020, in the midst of the pandemic, she tasked the more than 100 WHO personnel in the country with learning a flash mob dance, asking officials to film themselves performing the choreographed steps for a UN party, according to videos and messages seen by the AP.

Numerous WHO staffers in Syria have told the agency’s investigators that Magtymova failed to grasp the severity of the pandemic in Syria and jeopardised the lives of millions.

Syria’s health care system has been devastated by more than a decade of war; for years, the country relied almost exclusively on international health assistance. WHO’s presence in areas controlled by the government has often raised criticism that its aid is directed by Damascus, which is sanctioned by the US and the EU. Nearly 7 million people are displaced by the war inside Syria and most live in tented camps in areas beyond government control.